Public terms of assistedhelp.com, version 2026-10-18. assistedhelp.com is operated by Luis Diaz-Sendel as a software registry and introduction service. It is not a licensed home-care agency and it does not employ caregivers. Notices: hello@assistedhelp.com. Privacy requests: privacy@assistedhelp.com. No street address is published; use those addresses. Disputes are resolved by arbitration in Delaware. assistedhelp.com’s liability for a claim about the service is limited to the fees that person paid assistedhelp.com for the service. If no fee was paid, that limit is zero. The checkbox you accept is stored with this version and the time you accepted it.
Health Data Notice
Last updated October 18, 2026. Document version 2026-10-18.
Key Takeaways & Summary
- Non-covered entity under HIPAA: assistedhelp.com is a consumer matchmaking software platform, not a healthcare provider or HIPAA-covered entity.
- Strict consumer health privacy: We adhere to Washington My Health My Data Act (MHMDA) and California CMIA standards, strictly prohibiting the sale or licensing of health-adjacent information.
- No clinical chart storage: We do not store prescription dosages, doctor notes, medical diagnoses, vitals, or DNR orders.
- Operational visit logging: GPS coordinates recorded upon caregiver clock-in/out serve as mutual visit confirmation and do not constitute statutory Medicaid EVV.
- Full data export and deletion: Families can export chart records or request full account and health-adjacent data deletion via privacy@assistedhelp.com.
Non-Covered Entity Status Under HIPAA
assistedhelp.com is an independent consumer communications and direct-hire matchmaking software platform. assistedhelp.com is NOT a healthcare provider, covered entity, or business associate under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) or the Health Information Technology for Economic and Clinical Health (HITECH) Act.
Because assistedhelp.com is not a HIPAA-covered entity, personal information and communications transmitted through this platform do not receive the statutory protections, breach notification rules, or administrative enforcement of HIPAA. For information regarding federal healthcare privacy standards, review the HHS HIPAA Consumer Guidelines. assistedhelp.com does not claim HIPAA compliance, and no HIPAA badge or compliance certification is issued.
State Consumer Health Data Privacy Protections
Although HIPAA does not govern this platform, assistedhelp.com respects and adheres to applicable state consumer health data privacy frameworks, including the Washington My Health My Data Act (MHMDA) and the California Confidentiality of Medical Information Act (CMIA).
Under these state laws, consumer health data is handled with heightened care and transparency. We strictly restrict the processing of health-adjacent data to what is strictly necessary to deliver the direct-hire software services requested by families and independent caregivers. We do not sell consumer health data or license personal medical insights to data brokers, advertising aggregators, or third-party insurers.
What Health-Adjacent Data Is Stored
A shift can store a home address and clock coordinates. assistedhelp.com does not store medications, vitals, assessments, dossiers, DNR or code status, or incident narratives. An emergency SOS stores the visit, the time, and whether 911 was called.
When families post care requests, they may indicate non-clinical care requirements (such as companionship, assistance with transfers, light meal preparation, or non-medical dementia supervision). We urge families to avoid submitting formal diagnosis records, prescription dosages, or sensitive physician notes into freeform message fields.
Location Telemetry vs. Medicaid EVV
When an independent caregiver clocks in or clocks out using a mobile device that permits location sharing, assistedhelp.com captures the device timestamp and GPS coordinates. Those coordinates serve as an operational visit log between the family and the independent caregiver.
This location log is NOT statutory Electronic Visit Verification (EVV) under the federal 21st Century Cures Act. State Medicaid agencies and long-term care insurance payers frequently require specialized EVV integrations; they may reject assistedhelp.com visit records as insufficient for Medicaid or insurance reimbursement.
Clinical Data Export, Deletion, and Emergency Limits
A family can download a remaining chart copy from /api/mp/me/clinical-export. This service is not a covered medical device, not an emergency service, and not a substitute for calling 911.
To ask for deletion, email privacy@assistedhelp.com. Some payment, security, and adverse-action records may be kept when required by applicable law or dispute resolution.
In-platform communications and safety moderation logs are retained for 7 years to protect platform users and resolve disputes. In an acute medical crisis, always call 911 or your local emergency medical service immediately.