Public terms of assistedhelp.com, version 2026-10-18. assistedhelp.com is operated by Luis Diaz-Sendel as a software registry and introduction service. It is not a licensed home-care agency and it does not employ caregivers. Notices: hello@assistedhelp.com. Privacy requests: privacy@assistedhelp.com. No street address is published; use those addresses. Disputes are resolved by arbitration in Delaware. assistedhelp.com’s liability for a claim about the service is limited to the fees that person paid assistedhelp.com for the service. If no fee was paid, that limit is zero. The checkbox you accept is stored with this version and the time you accepted it.

Cookie Policy

Last updated October 18, 2026. Document version 2026-10-18.

Key Takeaways & Summary

Our Privacy-First Approach to Cookies

assistedhelp.com takes a minimal, privacy-centric approach to browser cookies and web storage. Finding quality eldercare for a parent or loved one is an intimate, high-trust journey. We believe families and independent caregivers deserve transparent digital dignity, free from invasive behavioral tracking and cross-site user surveillance.

Unlike traditional consumer portals and commercial directories, assistedhelp.com does not sell personal browsing data, does not build behavioral advertising profiles, and does not sell ad space to third-party ad networks. We do not load Google Analytics, a Meta pixel, TikTok pixels, or programmatic advertising retargeting tags anywhere across our public website or application dashboard.

Essential Cookies

Essential cookies are strictly necessary for the technical operation, security, and authentication mechanisms of assistedhelp.com. Without these cookies, basic platform features such as creating an account, authenticating sessions, and maintaining message threads cannot function.

Sign-in uses Better Auth session cookies, including __Secure-better-auth.session_token and session_data. Those cookies are required to stay signed in. We do not load Google Analytics, a Meta pixel, or other advertising cookies.

Functional Local Storage and Operational Events

assistedhelp.com uses browser local storage strictly for client-side user preferences and state persistence, rather than tracking identifiers across visits:

Video Players and Third-Party Media

Caregiver profile pages may feature an optional introduction video hosted on external streaming platforms such as YouTube or Vimeo, allowing families to evaluate caregiver communication and bedside demeanor.

A caregiver profile does not load a YouTube or Vimeo player until you click Play. After that click, the player may set its own cookies. Leaving the page without clicking does not contact those players.

Once you initiate playback by clicking Play, the third-party provider may record viewing metrics or set streaming session cookies in accordance with their respective privacy and cookie policies. If you do not interact with the video, no connection to their servers is opened.

How to Manage and Disable Cookies in Your Browser

Every modern web browser provides settings that allow you to inspect, manage, and delete stored cookies and web storage. You can configure your browser to reject all cookies, prompt before accepting a cookie, or delete cookies whenever you close the browser window.

For instructions on how to manage cookie preferences in popular browsers, visit the browser support guides below:

Policy Updates and Contact Information

We may update this Cookie Policy from time to time to reflect operational, legal, or regulatory modifications. The revision date at the top of this document indicates when this policy was last updated.

If you have questions, feedback, or concerns regarding our cookie practices, please contact our team directly at privacy@assistedhelp.com.